Compliments and Complaints

As a Christian community, we continuously strive for harmony and good relationships, recognising that community does not just happen; rather it must be worked at, built and nurtured. Community is built up by encouragement – compliments if you like, and by honest expression of difficulties – complaints. We value your positive and negative feedback because it helps us improve the service and support we provide to our students, parents, staff and the broader MECS community. We welcome the opportunity to assist you and aim to respond promptly and effectively.

Compliments

Encouragement is a great way to verbally bless others. We welcome the opportunity to pass on any compliments you wish to address to our students, staff, parents, the Board or the broader MECS community.

If you would like to Celebrate or Compliment anyone involved in our school community, we would love you to share a compliment with us by using one or more of the following methods. We will share the compliments with their intended recipient, and may consider them for posting on our website, Facebook page, or in our weekly newsletter. That would only occur with your permission.

You can send a compliment by letter (MECS 135 York Rd Mount Evelyn 3796) or email

Complaints

We welcome the opportunity to help resolve any concerns or complaints you wish to address with us.

What should you do first?

If you have a complaint, there are some steps that can help us to help you.

How does the process work?

Despite best efforts, times of disagreement, challenge and broken relationships are inevitable in any community.  There are numerous biblical exhortations to seek restoration of these relationships and it is the character and commitment of each of the members of our school, to restore these relationships while seeking God in the choices we make together. At MECS, we believe that good communication is key to resolving conflicts and addressing issues in a positive, Godly and caring way. Should you experience a disagreement or problem that requires resolution or restoration, please review the outline below.

Everyone is responsible for something

All persons involved in a disagreement are responsible for:

MECS is committed to:

We have a four Stage Grievance and Dispute Resolution Process

  1. Personal & Informal Discussions
  2. Formal Discussions
  3. Formal Mediation
  4. Formal Arbitration

Grievance and Dispute Resolution Process
Dealing with concerns - Kinder and Primary
Dealing with concerns - Secondary